What solutions have you tried before that were met with resistance?
The most recent was a Granicus system. That was some time ago so any new solution will generally be introduced to new users with leadership that wants to make this transition.
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You've mentioned in your challenge that you have met with significant resistance. Could you please clarify where the resistance is coming from and what it's focused on?
The main resistance has been change management and demonstrating efficiency and easy of use to the main users. The solutions to-date have been abandoned in the middle of implementation because of user problems. However, there is new management at the city that is intent on moving to an improved digital process so the leadership exists to support the right solution.
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What are your RFP threshold and Budget for this project? And does this project need to remain below the RFP threshold?
The anticipated budget is $30,000 but it is expected that the solution may be as-a-service so and annual on-going cost below this threshold is contemplated and allowed.
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