Are you open to existing SaaS (Software as a Service) solutions that are already in the market? And if so, are you willing to use the 16 week period to pilot rather than "co-develop" a solution? Are you willing to license off-the-shelf software if it meets your needs at the end of the 16 week period?
No, this cannot be an already created SaaS solution.
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1. What kind of contact information does the city have for residents? Emails? Phone numbers?
2. How does the city envision residents being connected to this feedback system?
1. The city does not have a centralized database with resident contact information. Many customer-facing databases have some customer information with them (i.e. 311, permits, communications email newsletters) but since residents have not opted into other uses, they are not utilized cross-functionally.
2. Ideally, the feedback system would allow for multiple channels of access/connection to account for preferences that differ across geographies and demographic groups. Social media is certainly important, but other more hands-on methods are needed as well.
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To clarify, could you please elaborate on:
"Potential for targeting outreach and feedback gathering to specific groups of residents (geographically or demographically)": Do you need the solution to call, email or send physical-mail to residents for outreach? Or do you already have that capability and need the solution to integrate with it?
Please feel free to call/email.
BR,
Sehul Shah
DeciZone.com
4084096638
We have some solutions (i.e. Mailchimp for email, mailhouse contract for mail, solution media platforms, etc.) that can be leveraged for outreach. However, we do not have a solution that will allow us target outreach on a demographic or geographic basis and obtain a representative sample.
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Does a budget exist for the project that may arise from the STiR challenge?
There is not a formal budget for this project. Estimated availability of funds at this point would be in the $10K - $15K range.
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Does "in tandem with other engagement methods" mean linking to other social media platforms; if so, can you clarify which ones?
The city currently uses Facebook, Twitter and Nextdoor as its primary social media platforms. The city does have other methods of engagement as well, including surveys and in-person events.
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